| 46 | Serve Group Workers Compensation 2025 | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 45 | Longreach Cranes Public Liability 2025 | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 44 | Serve Group Asbestos License 2029 | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 43 | Drew the Plumber Contractors Licence | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 42 | Gyprock Faster Public Liability Insurance | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 41 | Gyprock Faster Workers Compensation Insurance | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 40 | Gyprock Faster SWMS Review | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 39 | VSS Scaffolding Workers Compensation Insurance | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 38 | Remarkable Roofing - Business Insurance | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 37 | Tomkat Roofing Workers Compansation | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 36 | Tomkat Roofing Public Liability | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 35 | Tomkat Roofing SWMS Review | Supplier Compliance | Transferred to Supplier Review | Closed | 10/15/2024 |
| 34 | Longreach Cranes Public Liability | Supplier Compliance | Insurance Received | Closed | 10/15/2024 |
| 33 | Injury Register | Internal Audit | The Incident Reporting & Investigation procedure references an injury register, however there is no evidence that this is used., Evaluation, Procedure updated to reference correct location og injury and incident records. | Closed | 10/12/2024 |
| 32 | Organisation Chart | Improvement | The Organisation Chart requires updating., Evaluation, Organisation Chart updated. | Closed | 11/3/2024 |
| 31 | Legislation Review 2025 | Compliance Review | Transferred to Supplier Review | Closed | 10/3/2024 |
| 30 | Serve Group - Public Liability 2025 | Supplier Compliance | Public Liability Insurance | Closed | 3/2/2024 |
| 29 | Serve Group - Workers Compensation | Supplier Compliance | Workers Compensation Insurance - 2024Â , Insurance Received | Closed | 10/15/2024 |
| 28 | Serve Group - Public Liability | Supplier Compliance | Public Liability Insurance 2024, 2025 CoC received. | Closed | 3/2/2024 |
| 27 | Remarkable Roofing - Workers Compensation Insurance | Supplier Compliance | Transferred to Supplier Review | Closed | 3/1/2024 |
| 26 | Longreach Cranes SWMS Review | Supplier Compliance | SWMS Review - Franna Mobile Crane | Closed | 3/1/2024 |
| 25 | Serve Group Asbestos Licence | Supplier Compliance | Licence Expiry - Asbestos Licence, New Licence Received | Closed | 10/15/2024 |
| 24 | Finding #16 Unexpected Finds | External Audit | However, following the identification of Synthetic Mineral Fibre on the site during the audit (see Finding #15) it was noted that the company could consider establishing an ‘unexpected finds’ hazard report in order to prevent work proceeding on any suspected hazardous material until controls are put in place., Evaluation, Online Incident Reporting tool updated to include Unexpected Finds | Closed | 10/26/2024 |
| 23 | Finding #15 Synthetic Mineral Fibre | External Audit | Elimination of Hazards:Â , The presence of Synthetic Mineral Fibre (SMF) was noted having been removed from wall cavities. It was noted that this material was not adequately or safety bagged on site. There was also no evidence that appropriate PPE was worn during the disturbance and removal of the SMF material., Evaluation, SWMS General Works updated to include controls for Synthetic Fibres | Closed | 10/31/2024 |
| 22 | Organisation Chart | Improvement | The Organisation Chart does not reflect recent changes in the organisation structure., Evaluation, Organisation Chart updated. | Closed | 12/13/2023 |
| 21 | Subcontractor Information | Management Review | No all required subcontractor information is available., Subcontractor Information included:, Licenses, High Risk SWMS, Qualifications, White Cards, Reviewedas part of annual supplier review. | Closed | 10/22/2024 |
| 20 | Job Descriptions | Management Review | Job Descriptions are required for the positions of General Manager & Operations Manager, Evaluation, Job Descriptions in place. | Closed | 10/3/2024 |
| 19 | Purchasing | Internal Audit | Purchasing is conducted informally with purchases of materials made from suppliers on expenses., Purchases of goods and services are conducted using MYOB. Procedure updated to reflect current practices., The organisation would benefit from tighter control in this area. | Closed | 10/22/2024 |
| 18 | Scheduled Training | Internal Audit | Not all scheduled training has been completed., Evaluation, All training now complete for all Builder 2 personnel. | Closed | 12/13/2023 |
| 17 | Customer Satisfaction | Internal Audit | Quality Objectives have not been established., Evaluation, Customer Satisfaction Measures imported from previous system and established in the Objectives Register | Closed | 12/9/2023 |
| 16 | Legislation Review 2024 | Compliance Review | Reviewed identified legislation as recorded in the Legislation Register, No Issues Identified, No Actions Required | Closed | 10/3/2024 |
| 15 | Quality Policy Review | Internal Audit | The Quality Policy sataes that it will be reviewed annually, however no records are avaible from those reviews., Evaluation, , Annual review removed from policies., Policies to be reviewed on a three year cycle, managed by an audit. | Closed | 12/3/2023 |
| 14 | Policy Awareness | Internal Audit | It is not clear how the policies are communicated within the organisation., Evaluation, Policies are included in the WHSQE Induction pqckage. | Closed | 12/5/2023 |
| 13 | Policies Approval | Internal Audit | The Environment, Quality & WHS Policies are not approved., Evaluation, Environment, Quality & WHS Policies now authorised by MD, John Collins | Closed | 12/5/2023 |
| 12 | Finding #14 - Onsite Inspections | External Audit | Operational Planning & Control:, Records of one General On-site Physical Inspection Checklist for the Campbelltown project was sighted (8/5/23). However insufficient evidence to demonstrate effective implementation of this process., Evaluation, The Online Inspection system has been implemented with completed inspection reports stored in Project Files | Closed | 12/7/2023 |
| 11 | Finding #13 - Environmental Inspections | External Audit | Environmental Aspects & Impacts:, No records of environmental inspections having yet been completed on sites could be provided., Evaluation, , Environmental Inspections are included in the automated inspection system., The Online Inspection system has been implemented with completed inspection reports stored in Project Files | Closed | 12/7/2023 |
| 10 | Finding #12 - Pre-Start Meeting Records | External Audit | Operational Planning & Control:, Use of Pre-start Meeting Records sighted for the Campbelltown project but this record made only once and not showing any date., Evaluation, The following actions have been taken:, , Toolbox/Prestart Meeting records have been colledted for Campbelltown and Macquarie St and uploaded to the online system under Toolbox Records, An automated form has been implemented to ensure records are caputred. Records are maintained in the system. | Closed | 12/3/2023 |
| 9 | Finding #11 - Toolbox Talks | External Audit | Consultation & Participation:, Manual section 15-15040 Consultation and Participation of Workers was sighted, describing the use of Toolbox talks. However records of only two Tool Box talks were sighted across the various job / project files presented., Evaluation, The following actions have been taken:, , Toolbox/Prestart Meeting records have been colledted for Campbelltown and Macquarie St and uploaded to the online system under Toolbox Records, An automated form has been implemented to ensure records are caputred. Records are maintained in the system., A risk assessment, Employee Participation, has been developed to satisfy this requirement. | Closed | 12/3/2023 |
| 8 | Finding #10 - Hazardous Chemicals | External Audit | Operational Planning & Control:, No SDSs or Hazardous Chemical register or similar yet in place., Evaluation, Online SDS management system no available. | Closed | 12/11/2023 |
| 7 | Finding #9 - Pre-Signed Documents | External Audit | Operational Planning & Control:, A pre-signed Permit to Work was sighted along with a pre-signed Minor Works Job Book and Risk Assessment., Evaluation, , Management system established online., Full system review undertaken., Necessary fdorms converted to online to ensure currency. | Closed | 12/9/2023 |
| 6 | Finding #8 - Training Register | External Audit | Competency:, Manual section 17020 Competence was sighted. This refers to a record of training but no Training Register or similar is in place., Evaluation, The myQuality Skills Matrix has been implemented. | Closed | 12/3/2023 |
| 5 | Finding #7 - Scope | External Audit | Scope:, Manual section 13-14030 determining the scope of the management system. This states: ‘The scope includes all company departments and section including site and yard word and office work’. This does not reflect the company scope of certification words stated as: Provide small to medium building projects both residential and commercial building work., Evaluation, The previous manual has been replaced in the online system with the Management System Manual in which the Scope Statement reads - Provide small to medium building projects both residential and commercial building work. | Closed | 12/4/2023 |
| 4 | Finding #6 - Interested Parties | External Audit | Interested Parties:, Manual section 13-14030 Understanding Needs and Expectations was sighted. This includes a list of generic and example types of interested parties (such as ‘The jurisdiction authority of State or Territory where the works are located’) and does not identify any specific needs or expectation., Evaluation, , Procedure Risk Management established which describes the process used to identify context., Risks Register established which identifies:, , Issues, Interested Parties, Source, Need/Expectation, Risk/Opportunity, Mitigation Strategy | Closed | 11/21/2023 |
| 3 | Finding #5 - Internal & External Issues | External Audit | Internal - external Issues:, Manual section 13-14020 Understanding the Context was sighted. This nominates three issues (2 external and 1 internal). The issues nominated are highly generic and need to be elaborated on to be made specific and relevant to the business. , Evaluation, , External & Internal issues determined in accordance with the Procedure Risk Management, Identified Risks recorded in the Risks Register | Closed | 12/7/2023 |
| 2 | Finding #4 - Internal Audit | External Audit | Internal Audit:, Records of internal audit were sighted from 17th May 2023 and 4th June 2023 using DHSEQ 212 form / checklist. This covers all clauses of the three standards using a Y/N/NA checklist., However the system described by 13-12209, 17-16021 and 15-19020 has not been utilised. Also the records of internal audit lack detail of the evidence sighted, Evaluation, , myQuality Audit System and Register implemented., 10 Internal Audits Conducted, , Â | Closed | 12/7/2023 |
| 1 | Legislation Review 2023 | Compliance Review | Reviewed identified legislation as recorded in the Legislation Register, No Issues Identified, No Actions Required | Closed | 11/21/2023 |